Insurance industry statistics show that speed and timeliness in claims reporting leads to lower claim costs and results in higher satisfaction for policyholders. NSU has developed a streamlined system for claims reporting purposes.

If you have placed a hotel account with NSU and the claims are being adjusted by Certus Claims Administration LLC, you may report claims using several options including fax, email, and phone. Visit the Certus Claims Website for more information.

Report a Claim Open the specific claims report by clicking one of the links below. Save the file to your computer and complete the fields in the document.

• General Liability Report
• Automobile Liability Report

Fax: Print and fax to Certus Claims at: (805) 987-8806.

Email: Attach the completed Certus Claims Report or your own report in a Word or PDF document and email to ReportClaims@CertusClaims.com.

Phone:
Call Certus Claims at (805) 987-8803. Certus Claims will answer your call 24-hours a day. After normal business hours, the answering service will take your message and immediately contact one of our managers on call, if needed.

For a full range of features and benefits, download our Certus Claims Brochure.